Enhancing the passenger experience is a main aim for many airports and airlines. At Monmouth Airport in New Jersey, we’re on a mission to create a world class jetport. We are providers of high quality jetport amenities including De-icing, JetA and AVgas, on airport maintenance, not to mention airplane hanger space in central New Jersey that is availabe now, and only about an hour from NYC. With the new ownership of 2013, we take a closer look at how airports and airlines can effectively manage change and ensure the passenger has the best possible experience.
According to Philip Cox-Hynd, a reputable change specialist, there are rules of change that must be taken into consideration if you don’t want passengers to have a bad experience during transition phases. These five rules include:
- Vision – there must be a shared vision for the airport staff and FBO team to work towards.
- Power – leadership is vitally important during times of change and all leaders should have closely aligned objectives. While ownership at Monmouth Airport has changed, we have retained management at the airport insuring continuity of service.
- Engagement – engaging with the airport employees and ensuring they are aware of the positive effects of change is important.
- Involvement – involving your team in the process will ensure everyone is working together towards a common cause.
- Measurement – keeping on top of progress and areas that are failing in the transition strategy will help you to make the desired changes with minimal opportunity for failure.
Airport parking and traffic control at Monmouth Airport
The airport parking and traffic control facilities at an airport used by pilots and passengers alike, play a huge role in the operational experience. There are various airports offering convenient parking and advanced traffic control services in the area, such as Monmouth Executive airport.
Hangars should be located close to the parking areas for convenience and traffic control should be provided by professional individuals who have experience in the industry. Typically speaking, runways should be managed to ensure that passengers are kept safely away from moving jets and other aircraft.
For more information on the new Monmouth Executive Airport, call the FBO at (732) 751-0044 or visit us at http://www.monmouthjetcenter.com